Top Electronic Health Records Vendors Rated by Client Satisfaction, Black Book …


Black Book Rankings, well known globally for accurate, impartial customer satisfaction surveys in the services and software industries, conducted a sweeping four month user poll to determine the highest ranked electronic health and medical record vendors. As part of a major research focus on current e-Health initiatives, Black Book announced those vendors with the highest scores in client experience in the areas of Certification-Required EHR Functionalities, Administrative Documentation Functionalities, Clinical Workflow Functionalities, e-Prescribing modules, Accountable Care Organization data needs and Health Information Exchange enterprises were also examined in the sweeping study.

For 2014, Black Book Rankings announce the top ranked customer-experience ranked inpatient EHR vendor for hospitals under 100 beds including rural and critical access facilities was Mobile, AL-based CPSI. This markets the fourth consecutive year CPSI has ranked as top vendor in this category.

Among other inpatient EHR vendors also receiving top scores in multiple key performance areas of hospital systems include: Allscripts, Cerner, Epic Systems, GE Healthcare, HCS EMR, Healthcare Management Systems, Healthland, McKesson, Meditech, NextGen, Quadramed, Prognosis, RazorInsights, and Siemens Medical across the survey actute care subgroups.

“Hospital leaders are seeking empirical data from EHR users to make informed vendor choices, particularly those switching systems or replacing home grown EHRs. Viable EHR vendors are actively supporting their clients past implementation, and demonstrating best-of-breed technologies through innovative solutions,” said Doug Brown, managing partner of Black Book Rankings.

Since 2000, Black Book has polled the vendor satisfaction of over 400,000 current software and managed services users. Beginning in 2009, Black Book expanded its survey prowess and reputation of independent, unbiased crowdsourced surveying to electronic healthcare records professionals, physician practice administrators, and hospital information technology managers. Over 22,000 participated in the 2014 polls of EHR client experience in a sweeping five month study. Additionally, 6,000 study participants that have not yet fully implemented or using enterprise electronic health records provided insight on budgeting, adoption plans, factors driving EHR decisions and vendor awareness.

Black Book provides EHR/EMR users, media, investors, analysts, quality minded vendors, and prospective sotware system buyers, pharmaceutical manufacturers, and other interested sectors of the clinical technology industry with comprehensive comparison data of the industry’s top respected and competitively performing technology vendors. Black Book employs indepth key performance indicators targeted at ensuring high product and service performance through comparing vendors from the customer experience.

For methodology, auditing, resources, comprehensive research and ranking data,

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